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Terms of Service

Last Updated: January 26, 2026

1. Acceptance of Terms

By accessing or using the services provided by Scaalr, Inc. (formerly known as Xolo Security Inc.) ("Scaalr," "we," "us," or "our"), including our website (scaalr.com), software-as-a-service platform, APIs, and related online or offline offerings (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not access or use the Services.

2. Eligibility

You must be at least eighteen (18) years of age to use the Services. By using the Services, you represent and warrant that you have the legal capacity to enter into a binding agreement and that your use of the Services complies with all applicable laws and regulations.

3. Account Registration

To access certain features of the Services, you may be required to create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Use of the Services

You agree to use the Services only for lawful purposes and in accordance with these Terms. You shall not:

  • Use the Services in any way that violates any applicable law or regulation.
  • Use the Services to transmit any material that is defamatory, obscene, fraudulent, or otherwise objectionable.
  • Attempt to gain unauthorized access to any part of the Services, other accounts, or computer systems or networks connected to the Services.
  • Use the Services to distribute malware, viruses, or other harmful software.
  • Interfere with or disrupt the integrity or performance of the Services.
  • Reverse engineer, decompile, or disassemble any aspect of the Services.

5. AI Agents and Automated Communications

The Services include AI-powered agents that may process inputs and draft or send communications (including by voice or email) as configured by you ("Client"). As a Client, you are solely responsible for:

  • Assessing whether the Services are appropriate for your use cases.
  • Determining what content is sent through the AI agents.
  • Implementing any required approvals or human review.
  • Complying with all applicable laws and obligations, including those related to automated communications.

Scaalr does not make, and is not responsible for, your decisions or actions, including any decisions that may produce legal or similarly significant effects on individuals.

6. Intellectual Property

All intellectual property rights in the Services, including but not limited to software, designs, text, graphics, logos, and trademarks, are owned by or licensed to Scaalr. Nothing in these Terms grants you any right, title, or interest in the Services or our intellectual property except for the limited right to use the Services in accordance with these Terms.

7. Client Data

You retain ownership of any data, content, or information you upload to or submit through the Services ("Client Data"). By using the Services, you grant Scaalr a limited, non-exclusive license to process Client Data solely as necessary to provide and improve the Services, subject to our Privacy Policy and any applicable Data Processing Agreement ("DPA").

8. Confidentiality

Each party agrees to maintain the confidentiality of any confidential information received from the other party in connection with the Services. Confidential information does not include information that is publicly available, independently developed, or rightfully received from a third party without restriction.

9. Fees and Payment

Certain features of the Services may require payment of fees. All fees are stated in the applicable order form or pricing page. Unless otherwise specified, fees are non-refundable. We reserve the right to modify our fees upon reasonable notice. Failure to pay fees when due may result in suspension or termination of your access to the Services.

10. Term and Termination

These Terms are effective until terminated. You may terminate your account at any time by contacting us at info@scaalr.com. We may suspend or terminate your access to the Services at any time, with or without cause, upon notice. Upon termination, your right to use the Services will immediately cease. Sections that by their nature should survive termination will survive, including intellectual property, limitation of liability, and indemnification provisions.

11. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SCAALR DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SCAALR, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF SCAALR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SCAALR'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO SCAALR IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED DOLLARS ($100).

13. Indemnification

You agree to indemnify, defend, and hold harmless Scaalr, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in connection with: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any applicable law or the rights of any third party; or (d) Client Data you submit through the Services.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws principles. Any disputes arising out of or relating to these Terms or the Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive or equitable relief in a court of competent jurisdiction.

15. Modifications to the Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will provide notice through the Services or by other appropriate means. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the updated Terms.

16. General Provisions

  • Entire Agreement: These Terms, together with any applicable DPA and order forms, constitute the entire agreement between you and Scaalr regarding the Services.
  • Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
  • Waiver: The failure of Scaalr to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
  • Assignment: You may not assign or transfer these Terms without our prior written consent. Scaalr may assign these Terms in connection with a merger, acquisition, or sale of assets.

17. Contact Information

If you have any questions about these Terms, please contact us at:
Scaalr, Inc.
Email: info@scaalr.com